Privacy Policy

At THE SKY VENTURE, we are committed to safeguarding the privacy and security of your personal data. This Privacy Policy outlines how we collect, process, share, and protect your information when using our travel booking, visa processing, and B2B CRM software platforms.

1. Data We Collect and Process

To facilitate travel bookings, issue tickets, and process visas, we collect the following categories of personal information:

• Identity Information: Full legal name, date of birth, gender, marital status, nationality, and passport details (passport number, expiry date, place of issue, and passport scans).
• Contact Information: Billing address, email address, and mobile phone number.
• Traveler Details: Travel dates, destination, boarding details, and specialized visa questionnaires.
• Financial Data: Wallet balances, transaction history, bank transfer receipts, and payment proof screenshots.
• Technical and Usage Data: IP address, device metadata, operating system type, browser parameters, and usage logs.

2. Legal Basis and Purposes of Processing

We only process personal data for clear, lawful purposes:

• Execution of Contracts: To complete flight bookings and issue e-tickets with airlines.
• Visa Facilitation: To prepare, compile, and submit visa applications directly to sovereign consulates, embassies, or designated visa centers (VFS, etc.).
• SAAS Account Management: To power the B2B CRM, agent dashboards, ledger transactions, and wallet billing systems.
• Security and Compliance: To prevent fraud, authenticate B2B wallet payouts, and comply with security mandates.

3. How We Share and Disclose Your Information

To deliver our travel services, your data is securely shared with selected third parties:

• Airlines and Aggregators: Your name and passport details are shared with flight carriers to secure ticketing.
• Embassies and Consulates: Document uploads and passport details are sent directly to government visa agencies to process tourist/business visas.
• Payment Gateways and Banks: Bank transfer verification data is shared with banking partners to reconcile wallet credits.
• No Data Selling: We strictly do not sell, rent, or lease traveler databases or client lists to third-party advertising companies.

4. Advanced Security Measures

We employ industry-leading data security mechanisms to protect physical and digital data storage:

• Encryption: All data transmitted between your browser and our platform is encrypted via Secure Socket Layer (SSL/TLS) and processed using AES-256 standard encryption.
• Access Controls: Database credentials and files (such as passport uploads) are restricted strictly to authorized operations personnel.
• Audit Logging: The CRM tracks all user logins, wallet transactions, and database edits to maintain a secure audit trail.

5. Data Retention Period

We keep your personal information only as long as necessary to complete your travel arrangements, satisfy tax/regulatory compliance, or defend legal rights. Once services are delivered, physical passport uploads and screenshots are periodically purged from active servers.

6. Your Rights Under DPDP Act

Under Indian DPDP guidelines, you hold the following rights:

• Right to Access: Request details of the personal data we store on your behalf.
• Right to Correction: Request immediate edits to any inaccurate or incomplete traveler info.
• Right to Withdrawal of Consent: Withdraw your consent for processing at any time (note that this may make pending bookings/visas un-processable).
• Right to Erasure: Request deletion of your personal data, subject to legal carrier retention mandates.

7. Grievance Redressal and Compliance Contact

If you have any questions, feedback, or wish to assert your data rights, please contact our Grievance Officer: